PrimeHost provides enterprise-class outsourced helpdesk solutions for customers who required guaranteed levels of support for their internal or external helpdesk applications. Providing service to customers in New Zealand, The United States and worldwide, our 24/7/365 customer support centre utilises the latest in helpdesk, knowledgebase and alerting technologies to ensure your staff and customers receive a responsive, fast and accurate helpdesk experience.

We provide outsourced helpdesk services for service providers, technical support centres, medical services, call centres and trade sales hotlines, just to name a few. Contact us today to see how we can tailor a custom helpdesk solution which allows you to focus on your core competencies while we take care of the rest for you.

Service Highlights

  *    Gain 24/7/365 helpdesk coverage, managed by our team of experts
  *    Online trouble-ticket entry or submission by email
  *    Priority Queues & live online chat support
  *    Full archival of helpdesk issues
  *    Custom escalation procedure support

Customer Benefits

  *    Increase resolution times with fast, accurate service delivery
  *    Improve service and increase customer satisfaction
  *    Enhance your business image
  *    Lower helpdesk and support costs with an end-to-end solution
  *    Rapid deployment with no capital costs

Typical Deployments Supported

  *    In-House Support Helpdesks
  *    Software Developers & Consultants
  *    Service providers
  *    Franchises
  *    Medical and Health Care
  *    Hospitality
  *    Insurance
  *    Security
  *    Entertainment
  *    Retail
  *    Call Centre

To find out more about our outsourced helpdesk solutions, please call our customer service centre toll-free on 0800 PRIMEHOST (0800 774 634), or click here to send us an online enquiry. Our expert team is always available and we love to talk about how we can improve your performance by outsourcing to PrimeHost.